OVERVIEW

This Returns Policy outlines the terms and conditions for returning products purchased from The Wellness Collective. By making a purchase, you agree to the terms of this policy.

RETURN PERIOD

You may return eligible items within 14 days from the date of delivery. The return period expires 14 days after the day you received the goods.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:

• In the same condition as you received it

• Unused and in its original packaging

• Accompanied by the original receipt or proof of purchase

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NON-RETURNABLE ITEMS

The following items cannot be returned:

• Perishable goods

• Consumable goods

• Gift cards

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RETURN PROCESS

To initiate a return:

• Contact our customer service team within the 14-day period via the contact us form or via email

• Provide your order number and the reason for the return.

• We will, following review and acceptance of your offer, provide you with return instructions.

• Ship the item back to us via the method we require at your own expense.

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6. REFUNDS

Refunds will be issued to the original payment method. The cost of return shipping is your responsibility. We will process your refund within 14 days of receiving the returned item in good resaleable condition and accepting the returned product.

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7. EXCHANGES

We do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.

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8. DAMAGED OR FAULTY GOODS

For damaged or faulty goods, please contact us immediately.

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9. CHANGE OF MIND RETURNS

Returns due to change of mind are not accepted within the 14-day period, provided the item meets the eligibility criteria in Section 3.

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10. AUSTRALIAN CONSUMER LAW

This Returns Policy does not limit or exclude any rights you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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11. AMENDMENTS

We reserve the right to update or modify this Returns Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. By purchasing from us, you acknowledge that you have read, understood, and agree to be bound by this Returns Policy.